________________________ Dear Customer, In order to facilitate the processing of your request, please provide us with your name, your email and your order number. You can find your order number in your order confirmation email or in your customer account, “My orders” tab. Our Customer Service will process your request as soon as possible. _____________________________

_____________________________ Dear Customer, In order to facilitate the processing of your request, please provide us with : - the name of the product concerned by your complaint, - its batch number (alphanumeric sequence, generally found under the jar) - your photos if you do have some. Our Quality Department will process your request as soon as possible. _____________________________

_____________________________ Dear Customer, In order to facilitate the processing of your request, please let us know : - your name and telephone number, - the name of the product concerned by your reaction, - its batch number (alphanumeric sequence, generally found under the jar), - your use of this product (frequency of use, quantity, other products used in the main time) - your photos if you do have some. Our specialist will process your request as soon as possible and will call you back to give you detailed advice. _____________________________